Contact Us

Emergency Assistance

The following contact information is for CISI insurance participants who require emergency assistance. If you require non-emergency assistance, click here

Please refer to the back of your CISI Medical ID Card or Policy Brochure in order to contact the appropriate Emergency Assistance provider.

To contact ACE Team Assist in a medical emergency, or for 24/7 predeparture, medical, travel and legal assistance:

Toll-free in the U.S.: (855) 327-1411

Outside of the U.S. (Call Collect): (312) 935-1703

Email: medassist-usa@axa-assistance.us

To contact Arch Team Assist in a medical emergency, or for 24/7 predeparture, medical, travel, and legal assistance:

Reference ID#: 01-AA-CIS-01133

Toll-free in the U.S.: (800) 872-1414

Outside the U.S. (Call Collect): (609) 986-1234

Email: medservices@assistamerica.com

General Questions

By Phone

(800) 303-8120 toll-free within the United States

Option #2: For Small Group or Individual Insurance Options
Option #3: For Group Insurance Options
Option #4: For Rotary Insurance Plans
Option #5: For Claim Status, Benefits and Eligibility

Direct dial for Claim Status, Benefits and Eligibility: (203) 399-5130

By Fax

(203) 399-5596

By Email

Customer Service Email: cisiwebadmin@culturalinsurance.com

Enrollment Submission Email: enrollments@culturalinsurance.com

By Mail

Cultural Insurance Services International (CISI)
1 High Ridge Park
Stamford, CT 06905
USA


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