Worldwide Support and Services
24-Hour Worldwide Assistance, 7 Days a Week, 365 Days a Year
Service during the coverage period is the most important aspect of what we offer. After all, what good is insurance if you can’t, or don’t know how, to use it?
There are many obstacles with worldwide insurance, such as language barriers and unfamiliarity with insurance procedures in some foreign countries. That is why CISI offers 24-7-365 worldwide assistance services - a resource for everything from a lost passport to an emergency evacuation. Our assistance service has doctors and translators on staff, providing toll-free, worldwide access to benefits, providers, and emergency assistance.
In-House Claim Processing Services
CISI utilizes a fully automated claim payment system. Professional, in-house staff readily serve your personal needs. A dedicated Benefit Analyst will become the expert for your customized group plan and is available to you as a valued resource.
Our sophisticated telephone software allows for prompt and efficient handling of all incoming calls. The calls received are automatically routed to the next available Benefit Analyst, ensuring that you will speak to a live person. At all times, the program sponsors will be able to have direct access to their client-specific representative.
On-Staff Crisis Management Personnel
Our CISI staff members include an experienced Crisis Supervisor who serves as your direct liaison during any medical or legal emergency with your participants.
With over 10 years of experience in handling emergency evacuations and repatriations for cultural exchange and educational travel organizations, our personnel will be able to meet all your needs during any type of crisis.
The Crisis Supervisor handles all contact with our emergency assistance provider to ensure your organization’s questions and concerns are being addressed. Ongoing communication with all involved parties remains until your participants return to their home country safely.