Worldwide Support and Services

24-Hour Worldwide Assistance, 7 Days a Week, 365 Days a Year

Service during the coverage period is the most important aspect of what we offer. After all, what good is insurance if you can’t, or don’t know how, to use it?

There are many obstacles with worldwide insurance, such as language barriers and unfamiliarity with insurance procedures in some foreign countries. That is why CISI offers 24-7-365 worldwide assistance services - a resource for everything from a lost passport to an emergency evacuation. Our assistance service has doctors and translators on staff, providing toll-free, worldwide access to benefits, providers, and emergency assistance.

In-House Claim Processing Services

CISI utilizes a fully automated claim payment system. Professional, in-house staff readily serve your personal needs. A dedicated Benefit Analyst will become the expert for your customized group plan and is available to you as a valued resource.

Our sophisticated telephone software allows for prompt and efficient handling of all incoming calls. The calls received are automatically routed to the next available Benefit Analyst, ensuring that you will speak to a live person. At all times, the program sponsors will be able to have direct access to their client-specific representative.

On-Staff Crisis Management Personnel

Our CISI staff members include an experienced Crisis Supervisor who serves as your direct liaison during any medical or legal emergency with your participants.

Customer Service

Have a Question?

CISI representatives are here to assist you.

or call toll-free (800) 303-8120.

Frequently Asked Questions

How do I get started?
Am I eligible?
How do I submit a claim?

View the FAQs