In Need of Emergency Assistance

Emergency Assistance Contact Information

The following contact information is for CISI insurance participants who require emergency assistance. If you require non-emergency assistance, click here

Please refer to the back of your CISI Medical ID Card or Policy Brochure in order to contact the appropriate Emergency Assistance provider.

To contact ACE Team Assist in a medical emergency, or for 24/7 predeparture, medical, travel and legal assistance:

Toll-free in the U.S.: (855) 327-1411

Outside of the U.S. (Call Collect): (312) 935-1703

Email: medassist-usa@axa-assistance.us

To contact Arch Team Assist in a medical emergency, or for 24/7 predeparture, medical, travel, and legal assistance:

Reference ID#: 01-AA-CIS-01133

Toll-free in the U.S.: (800) 872-1414

Outside the U.S. (Call Collect): (609) 986-1234

Email: medservices@assistamerica.com

CISI has chosen top-notch assistance providers who can offer unmatched global expertise and highly skilled multilingual staff.

Help and advice may be furnished for the insured in the event of any emergency during the term of coverage with us. We offer 24/7 multilingual emergency assistance, Medical Evacuation and Repatriation benefit levels that exceed visa requirements, and Security Assistance support backed by a network of security, intelligence and geopolitical experts

CISI Emergency Travel Assistance

Medical Assistance Services

Assistance in obtaining medical referral, medical monitoring, prescription drug replacement/shipment, emergency message transmission, coverage verification/payment, assistance for medical expenses

Travel Assistance Services

Assistance in obtaining emergency cash, traveler’s check replacement, lost/delayed luggage tracking, replacement of lost or stolen airline ticket

Technical Assistance Services

Assistance in obtaining credit card/passport/important document replacement, locating legal services, posting bond/bail, obtaining worldwide inoculation information


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