The following contact information is for CISI insurance participants who require emergency assistance.
To contact ACE Team Assist in a medical emergency, or for 24/7 predeparture, medical, travel and legal assistance:
Toll-free in the U.S.: (855) 327-1411
Outside of the U.S. (Call Collect): (312) 935-1703
Help and advice may be furnished for the insured in the event of any emergency during the term of coverage with us. We offer 24/7 multilingual emergency assistance, Medical Evacuation and Repatriation benefit levels that exceed visa requirements, and Security Assistance support backed by a network of security, intelligence and geopolitical experts
Assistance in obtaining medical referral, medical monitoring, prescription drug replacement/shipment, emergency message transmission, coverage verification/payment, assistance for medical expenses
Assistance in obtaining emergency cash, traveler’s check replacement, lost/delayed luggage tracking, replacement of lost or stolen airline ticket
Assistance in obtaining credit card/passport/important document replacement, locating legal services, posting bond/bail, obtaining worldwide inoculation information
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