Frequently Asked Questions for Plan Administrators

I am the sponsor of a small group of students that is traveling to the U.S. Can I enroll the participants as a group?

Yes, you may request an enrollment template by contacting the Plan Administrator at cisiwebadmin@culturalinsurance.com. Enrollments will be processed in-house and all materials will be mailed to the leader/contact of the program.

I am the director of a study abroad / international programs department at a university of college in the U.S. How do I get a group quote for insurance?

To contact an Account Executive for a group quote, call (800) 303-8120, option # 3, or e-mail cisiwebadmin@culturalinsurance.com, or complete the Request a Quote Form Online.

Where will CISI provide insurance coverage?

CISI has access to both the domestic and international insurance markets. Our participants travel to more than 100 countries annually - from Costa Rica, to Italy, to Brazil, to Egypt, to China, to the United States and more. Our own international and sister offices give CISI direct connections in the United States, the United Kingdom, Germany, South Africa, and Australia.

How do I get started?

To contact an Account Manager and determine what type of group insurance plan your program is eligible for, call (800) 303-8120, option # 3, or e-mail cisiwebadmin@culturalinsurance.com, or complete the Request a Quote Form Online.

What are some of the options I can choose from for a customized group insurance plan?

Our flexible, customized group insurance plans allow for a wide range of benefits, coverage levels, and coverage periods. Your Account Executive will help you develop a plan that meets the specific needs of your program so that you, your participants, and their families can rest assured. From accident & sickness, accidental death and accidental dismemberment, emergency dental, medical evacuation to security evacuation options!

How do participants of a group insurance plan use their coverage overseas?

To use our insurance plans overseas, participants should present their CISI insurance ID card to the medical provider at the time of service. Foreign providers can contact the assistance service toll-free to verify eligibility and / or benefits 24-7-365.  If a participant is still required to pay for any medical services, medicines, or equipment out-of-pocket, the participant should submit those bills and/or receipts to CISI for reimbursement, along with a completed claim form available through their myCISI portal.

How do my participants get help locating a medical provider and / or hospital?

Participants can access an online database of providers in the U.S. who participate with the First Health Network and are located in their area.  For help locating a provider overseas, participants can contact the assistance service by calling the collect number on their insurance ID card and in their myCISI portal.

What are the enrollment options for group insurance plans?

If you have a customized group insurance plan with CISI, the best method for enrollments request is via the myCISI online portal.

Group insurance plan participants may also self-enroll via your customized myCISI participant enrollment portal.

Alternatively, you may email us at enrollments@culturalinsurance.com with the provided enrollment template. To request an enrollment template, contact your Plan Administrator at cisiwebadmin@culturalinsurance.com

How do participants sign up for additional insurance coverage either before or after their program?

To enroll for up to one month of coverage either before the program start date or after the program end date, participants will need to enroll in our individual study abroad plan.

How do I make payments on our group insurance plan?

The group insurance plan billing contact will be invoiced for enrollments. Payment is due upon receipt of the invoice. Acceptable payment methods include: check, money order, Visa, MasterCard or American Express. 

Send payment to: 
CISI
1 High Ridge Park
Stamford, CT, 06905

Students in London

Have a Question?

CISI representatives are here to assist you.

or call toll-free (800) 303-8120.