CULTURAL INSURANCE SERVICES INTERNATIONAL

Claim Information

Everything you need to know to submit, track, and complete your CISI insurance claim.

Login to Submit Your Claim

How to Submit a Claim to CISI

Submit your CISI insurance claim online in minutes with a simple step-by-step process.

  • Log into Your Account

    Log into our Participant Portal — no paper claim form needed. 


    Don’t have an account? Create one here using the information that matches your CISI insurance card.

  • Start Your Claim

    Click Submit a Claim from the portal menu and answer a few guided questions about your claim and payment details.

  • Upload Your Documents & Submit

    Attach any supporting materials (like receipts, invoices, or medical reports) and submit your claim. You can return anytime to check your claim status or upload additional documents.

Login to Submit Your Claim

Alternative Ways to Submit a Claim

Submitting a claim online is the fastest option, but you can also do so by mail, email, or fax if needed. Download and complete a generic claim form, and send it alongside any pertinent invoices or receipts.

Mail

CISI
1 High Ridge Park
Stamford, CT 06905

Email

submityourclaim@mycisi.com

Fax

203-399-5596

Always double-check your form and reimbursement details to help prevent processing delays.


U.S. mailing address is required for reimbursement by check. If you don’t have a U.S. address, please include a note requesting wire payment—if approved, we’ll follow up to collect the necessary banking details.


Be sure to complete the correct section(s) of the Claim Form based on your claim type before sending:

  • If In An Accident (accident-related claims)
  • If Sickness/Illness (illness-related claims)
  • Claims Unrelated to a Medical Incident (non-medical claims)

Claim Submission Questions?

Our team is here to support you throughout the claim submission process.

Phone:

203-399-5130

Email:
inquiries@mycisi.com

Frequently Asked Questions (FAQs)

Contact the provider to make sure that they have your correct insurance information on file and that a claim has been submitted directly to CISI. If the information on file is correct, contact CISI to check the status of your claim at (800) 303-8120, option # 1, or email inquiries@mycisi.com.

To submit an insurance claim, please log into your account. Alternatively, you can submit a completed claim form along with your receipts by fax 203-399-5596, by mail 1 High Ridge Park, Stamford, CT 06905 or email submityourclaim@mycisi.com.

Please allow 15 business days from the receipt date, not including weekends and holidays, for claim review and processing. Reimbursement payments are sent as a check to the U.S. address on file and take 7 – 10 business days, not including weekends and holidays, for check delivery through the USPS. The checks are valid for 120 days from the date of issuance. To check the status of your claim, contact CISI at (800) 303-8120 from 9 AM – 5 PM EST.

Download a generic claim form on this page.

Claim forms (PDF) are requested when additional information on an illness or injury is needed. Please complete the form detailing as much information as you can about your condition. Some information we could be looking for, includes:


For Illness: When did you first notice symptoms? What were the symptoms? Where were you treated for this condition previously? If so, when?


For injury: Where were you when the injury happened? What were you doing? How did the injury occur?