To sign up for study abroad insurance, enroll online now with a credit card payment. Your coverage can start within 2 days from the time of enrollment.

Yes, you may enroll for your son or daughter.

Yes, once your payment is processed, you will receive an email confirmation with a medical ID card, consulate letter, and a claim form. Your coverage can start within 2 days from the time of enrollment.

You may enroll up until two days before your requested insurance start date. If you forget to enroll before your trip, please visit our Download Center for the study abroad application and fax the completed application to (203) 399-5596 or email it to cisiwebadmin@culturalinsurance.com.

Yes, once you have enrolled, you will receive an email confirmation with your consulate letter and proof of insurance addressed to the Consulate General of the hosting country.

Enroll online here. You can click on the hyperlink of a field to get more information about that field. If you still have questions, please do not hesitate to contact the Plan Administrator by email at cisiwebadmin@culturalinsurance.com or call (800) 303-8120, option # 4.

Present your card to your medical provider at the time of service. Foreign providers can contact your assistance service toll-free to verify eligibility and benefits 24/7/365. If you are still required to pay for any medical services, medicines, or equipment out of pocket, you should submit those bills and/or receipts to CISI for reimbursement, along with a completed claim form that can be downloaded here.

No. Students studying outside the United States are covered everywhere outside of the country (not applicable to inbound visitor plans).

To submit an insurance claim to CISI, visit our Claim Information page. Download and complete a claim form, then select “Login to Submit Your Claim.” The form was also included with your insurance packet that was emailed to you prior to your trip departure. When filing a claim, we ask you to complete the CISI claim form in its entirety along with any pertinent invoices/receipts sent in PDF attachment file format. You may also mail your claim form to our mailing address, fax it to (203) 399-5596, or email us at claimhelp@mycisi.com.

Please allow 15 business days from the receipt date, not including weekends and holidays, for claim review and processing. Reimbursement payments are sent as a check to the U.S. address on file and take 7 – 10 business days, not including weekends and holidays, for check delivery through the USPS. The checks are valid for 120 days from the date of issuance. To check the status of your claim, contact CISI at (800) 303-8120 from 9 AM – 5 PM EST. 

To enroll in up to one month of additional coverage before your program start date or after your program end date, you will need to complete an enrollment form for our individual study abroad plan. Download the enrollment form. To enroll for an extra month of insurance online now, login to myCISI.

Download a generic claim form in the CISI Download Center.

There is no coverage for pre-existing conditions on any of the individual products. Because group plans are customizable, they may have the option to cover pre-existing conditions. In any case, pre-existing conditions are covered in the event of a medical evacuation. If you are unsure about your benefits, contact a Benefit Analyst at (800) 303-8120, option # 1, and please have your policy number ready.

Online enrollment is the fastest way for study abroad students leaving the U.S. to enroll in an individual plan—your personalized ID card, Summary of Coverage, claim form, consulate letter, and enrollment confirmation are just a few clicks away. A 2-day wait period is required after enrollment to receive coverage. Enroll online now.

The insurance premium is calculated on a monthly basis, so the minimum amount of coverage that can be purchased is one month. Generally, participants pay up front for the full period of coverage they are requesting (up to 12 months).

The maximum coverage period you can purchase is 12 months.

It is recommended that participants pay up front for the full period of insurance needed. However, participants may choose to renew/extend the policy monthly. This choice requires a written request and additional payment for each renewal/extension.

Yes, via our Group Online Enrollment under our individual plan. This option allows for fast enrollment with instant confirmation and receipt of insurance materials for the entire group. You may also complete an enrollment template, which can be emailed to the Plan Administrator at enrollments@culturalinsurance.com. In this case, enrollments will be processed in-house and all materials will be mailed to the leader/contact for the program. To download an enrollment template, please contact the Plan Administrator by email or by phone at (800) 303-8120, option # 4.

Contact the provider to make sure that they have your correct insurance information on file and that a claim has been submitted directly to CISI. If the information on file is correct, contact CISI to check the status of your claim at (800) 303-8120, option # 1, or email cisiwebadmin@culturalinsurance.com.

To locate a provider overseas, download the CISI app or contact the assistance service by calling the collect number on your CISI insurance ID card.

CISI insurance coverage is specifically designed for U.S. citizens engaged in cultural exchanges through their U.S. institutions or a recognized study abroad program. If you are looking for health insurance coverage while traveling overseas, then we recommend insurance with our sister organization, CareMed. For individual coverage, please visit their website.

CISI insurance coverage is specifically designed for U.S. citizens engaged in cultural exchanges through their U.S. institutions or a recognized study abroad program. If you are looking for health insurance coverage while traveling overseas, we recommend insurance with our sister organization, CareMed. Learn more about individual coverage through CareMed.

Yes, CISI offers a comprehensive plan paid at 100% up to the maximum benefit with a $0 deductible.

Please dial (800) 303-8120 or email cisiwebadmin@culturalinsurance.com. We can easily email you a new ID card within minutes.

To contact an Account Executive for a group quote, please dial (800) 303-8120, option # 3, or email cisiwebadmin@culturalinsurance.com, or Request a Quote Online.

In the event of a serious illness or injury requiring expensive treatment or hospitalization, our goal is to have the hospital or facility bill CISI directly for covered treatment. 

In these situations, you or a companion need to open a medical case with our 24/7/365 Team Assist provider. Team Assist is able to guarantee payments and has a network of local partners who can make payments on your behalf if necessary. 

For all emergency situations, seek medical treatment immediately. Contact Team Assist, CISI’s 24/7/365 emergency assistance provider, as soon as possible so that a case can be opened and additional arrangements can be made in a timely manner if necessary. Team Assist will then work with you and CISI to make sure that the appropriate measures are in place for proper case management. (Anyone can open a case on behalf of an insured including overseas staff members, program administrators, parents, or friends.) 

Once the call is made, Team Assist will: 

• Gather contact information for the patient and determine the nature of problem 

• Establish contact with a treating MD (may require translator) 

• Determine adequacy of care in the overseas location as well as the short/long-term needs of patient 

• Determine stability for travel, if applicable 

• Make all recommendations and arrangements 

If a participant requires help from Team Assist, their ID number will be used as the policy number. That policy number, along with important contact information, can be found on the front of all CISI insurance ID cards, under “Emergency Contact Info” on the myCISI portal and the myCISI app. 

Team Assist can be contacted any time, day or night. 

For clients with the letters “GLM” located in their policy number, Team Assist is provided by AXA Assistance USA. They can be reached at: 

Toll Free in the U.S.: (855) 327-1477 
Outside the U.S. (collect calls accepted): (312) 935-1703 
Email: medassist-usa@axa-assistance.us 

This information is located on the front of your insurance card. 

For clients with the letters “STI” or “STB” located in their policy number, Team Assist is provided by Assist America. They can be reached at: 

 Toll Free in the U.S.: (800) 872-1414 
Outside the U.S. (collect calls accepted): (609) 986-1234 
Email: medservices@assistamerica.com 
You will need to use reference ID# 01-AA-CIS-01133 

This information is located on the front of your insurance card. 

Online enrollment is the fastest way for international students and scholars coming to the U.S. to enroll in an individual plan. Your CISI coverage may begin as soon as 2 days after enrollment. Enroll online now.

You may enroll up until two days before your requested insurance start date.

To find in-network providers in the U.S., enter your location into the Aetna U.S. Provider Search. Then, select the first option (Primary PPO) under Medical Plans. Next, choose the type of doctor/specialist you need and pick a provider from the list. Please bring your insurance card with you to your visit. 

To use your insurance in the U.S. as an international visitor, present your card to your medical provider at the time of service. Medical providers can contact CISI directly, toll-free at (800) 303-8120 to verify eligibility and/or benefits, from 9 AM to 5 PM EST. CISI utilizes Aetna as our Preferred Provider Network. Access a listing of preferred providers in your area. Arranging services through a preferred provider is not required but will help reduce any potential out-of-pocket expenses.

To submit an insurance claim to CISI, visit our Claim Information page. Download and complete a claim form, then select “Login to Submit Your Claim.” The form was also included with your insurance packet that was emailed to you prior to your trip departure. When filing a claim, we ask you to complete the CISI claim form in its entirety along with any pertinent invoices/receipts sent in PDF attachment file format. You may also mail your claim form to our mailing address, fax it to (203) 399-5596, or email us at claimhelp@mycisi.com.

Please allow 15 business days from the receipt date, not including weekends and holidays, for claim review and processing. Reimbursement payments are sent as a check to the U.S. address on file and take 7 – 10 business days, not including weekends and holidays, for check delivery through the USPS. The checks are valid for 120 days from the date of issuance. To check the status of your claim, contact CISI at (800) 303-8120 from 9 AM – 5 PM EST. 

If you are an international student in the U.S., your insurance can be valid for as long as your J-1, F-1, or M-1 visa is valid. To extend your coverage, please contact your Plan Administrator at (800) 303-8120 or email cisiwebadmin@culturalinsurance.com.

Download a generic claim form in the CISI Download Center.

There is no coverage for pre-existing conditions on any of the individual products. Because group plans are customizable, those plans may have the option to cover pre-existing conditions. In any case, pre-existing conditions are covered in the event of a medical evacuation. If you are unsure about your benefits, please contact a Benefit Analyst at (800) 303-8120, option # 1 and please have your policy number ready.

The insurance premium is calculated on a monthly basis, so the minimum amount of coverage that can be purchased is one month. Generally, participants pay up front for the full period of coverage they are requesting (up to 12 months).

The maximum coverage period you can purchase is 12 months.

It is recommended that participants pay up front for the full period of insurance needed. However, participants may choose to renew/extend the policy monthly. This choice requires a written request and additional payment for each renewal/extension.

Yes, you may request an enrollment template by contacting the Plan Administrator at cisiwebadmin@culturalinsurance.com. Enrollments will be processed in-house and all materials will be mailed to the leader/contact of the program.

To contact an Account Executive for a group quote, please dial (800) 303-8120, option # 3, or email cisiwebadmin@culturalinsurance.com, or Request a Quote Online.

Contact the provider to make sure that they have your correct insurance information on file and that a claim has been submitted directly to CISI. If the information on file is correct, contact CISI to check the status of your claim at (800) 303-8120, option # 1, or email cisiwebadmin@culturalinsurance.com.

Yes, the International Student & Scholar plan meets all U.S. department regulations.

Please dial (800) 303-8120 or email cisiwebadmin@culturalinsurance.com . We can easily email you a new ID card within minutes.

If you are being treated for an illness or injury which would otherwise be covered under your CISI policy, your physician prescribed medication will also be covered. All prescription medications must be paid by you to the pharmacy at the point of purchase. You are encouraged to download the Prescription Rx Card. 

If you visit a medical provider (doctor, hospital, clinic, etc.) that is not in the Aetna network, you may be required to pay for these services yourself. If so, please specifically request an itemized bill from the medical provider to submit to your insurance. The itemized bill includes diagnosis and procedure codes necessary to process a claim. This type of bill is standard in medical billing in the U.S. Once you have this, a claim form (PDF) can be completed and submitted to CISI. 

Claim forms (PDF) are requested when additional information on an illness or injury is needed. Please complete the form detailing as much information as you can about your condition. Some information we could be looking for, includes:  

For Illness: When did you first notice symptoms? What were the symptoms? Where you treated for this condition previously? If so, when?  

For injury: Where were you when the injury happened? What were you doing? How did the injury occur? 

To submit the au pair liability claim, you must send the following documents as PDF attachments to claimhelp@mycisi.com: 

1. Completed Au Pair liability claim form 
2. Copy of homeowners insurance declarations page 
3. Cost estimate of damages or actual invoice of scope of damage 
4. Any photos of presented damage 

The claim should be completed in the au pair’s name, as they are the policy holder. CISI will forward the claim to Great American Surplus (the liability company who handles these claims). Once they receive it, they will assign an agent and claim number and will reach out to you directly.  

A discount pharmacy card is available. All prescription medications are on a pay and claim basis, meaning you must pay for the medication then submit a reimbursement claim to CISI. To submit a reimbursement claim, send us a completed claim form, documentation of the prescription, and receipts of prescription medications paid. All documents must be submitted in JPG or PDF file format as email attachments. We cannot access images or documents sent as shareable links.  

Yes, CISI can wire payments for claim payouts. Email claimhelp@mycisi.com with the following information: 

1. Account holder’s name as it appears on your bank account 
2. Account holder’s email address 
3. Country the bank is located in 
4. CISI Member ID number 
5. Currency the member would like the wire issued 

After you’ve submitted this information, you will receive an email from Ascendant, requesting you to input your bank account information into the link provided. The link expires 48 hours from the time of delivery. If the information input is successful, we can move forward with the wire payment, which will be transferred directly into your account. Depending on the bank and country, funds may take 1 – 3 business days to be dispersed into your account. 

Yes, CISI’s mobile app, “CISI Traveler,” is free to use and gives participants on-the-go information and travel safety assistance. 

To download CISI Traveler, open the welcome email you received after enrolling with CISI and click the “Get myCISI app” link. Alternatively, you can search “Cultural Insurance Services International” or “CISI Traveler” on Google Play or the App Store. After downloading the app, use your myCISI login information if you’ve already created it on our website, or register via the app by clicking “Login” then “Register.” Fill in your personal information when prompted, then confirm your email address. You will receive an email that will contain your user ID and password to login. 

The CISI Traveler app gives you access to a wide range of helpful tools and information, including: 

Documents – Email/view your travel insurance documents or download for offline viewing later 

Locate a Provider – Search medical providers worldwide 

Medical Emergency Information – Get Team Assist’s contact information 

Personal Security Assistance – Access security-specific information (if this benefit is provided in your policy) 

Claim Help – Get information on filing claims and opening cases 

Check-in – Let your program and CISI know you are safe when unforeseen events occur 

Travel Destination Information – Get embassy contact details, country-specific details and information, travel alerts, and warnings 

Contact Us – All contact information in one place (for CISI claims as well as links to Team Assist) 

Itinerary – Add and edit travel plans on-the-go to ensure you can be located in the event of an emergency 

If unforeseen events occur and you are safe, you should let CISI know ASAP. Use the “Check-in” functionality on the myCISI portal or the CISI Traveler app. 

Yes, you can use the “Itinerary” feature on the myCISI portal or the CISI Traveler app to update your location and travel plans so CISI can pinpoint your location in case of emergencies. 

Yes, you can view or email your insurance documents (ID Card, Consulate Letter, and/or Claim Form) from the CISI Traveler app, and download them for later access and viewing. 

To download your insurance documents, click on ‘View Documents’ on your home screen, and select “Download All.”  

The CISI Traveler app provides information on how to file a claim and how to open a case with Team Assist if needed. However, you must visit the myCISI portal to download and complete a claim form. Learn More. 

Yes, the CISI Traveler app provides all of the CISI contact information in one place so you can easily contact us. 

Embassy contact details can be found on the myCISI portal and CISI Traveler app under the “Travel Warnings” section.

Before you visit a new country and throughout your stay, check the “Travel Warnings” feature on the CISI Traveler app or the myCISI Portal. Here you can find country-specific travel warnings from the U.S. Department of State, Daily Intelligence Briefs, and other relevant travel safety information.