Claim Information

Contact the provider to make sure that they have your correct insurance information on file and that a claim has been submitted directly to CISI. If the information on file is correct, contact CISI to check the status of your claim at (800) 303-8120, option # 1, or email cisiwebadmin@culturalinsurance.com. 

To submit an insurance claim to CISI, download and complete a claim form on this page, then select “Login to Submit Your Claim.” This form was also included with your insurance packet that was emailed to you prior to your trip departure. When filing a claim, we ask you to complete the CISI claim form in its entirety along with any pertinent invoices/receipts sent in PDF attachment file format. You may also mail your claim form to our mailing address, fax it to (203) 399-5596, or email us at claimhelp@mycisi.com. 

Please allow 15 business days from the receipt date, not including weekends and holidays, for claim review and processing. Reimbursement payments are sent as a check to the U.S. address on file and take 7 – 10 business days, not including weekends and holidays, for check delivery through the USPS. The checks are valid for 120 days from the date of issuance. To check the status of your claim, contact CISI at (800) 303-8120 from 9 AM – 5 PM EST. 

Download a generic claim form on this page. 

Claim forms (PDF)  are requested when additional information on an illness or injury is needed. Please complete the form detailing as much information as you can about your condition. Some information we could be looking for, includes:  

For Illness: When did you first notice symptoms? What were the symptoms? Where were you treated for this condition previously? If so, when? 

For injury: Where were you when the injury happened? What were you doing? How did the injury occur?