Customer contacts AXA’s Emergency Assistance Hotline and requests mental support services.Warm transfer: 90% answer in 30 seconds

-Stabilization and intervention of acute situation for customer in distress
-Evaluation for signs of self-harm, substance abuse, or violence

Escalation to AXA Medical in case of:
-Self-harm, substance abuse, or violence
-Need for referral to other providers for additional services
-Hospitalization
-Repatriation required

Where required AXA will access its global network to provide additional provider support services for clinics hospitals and/or repatriation services

The AXA Medical desk may make an additional social call within 24 hours to ensure the customer’s issues have been resolved and/or followed up on